Nottingham and Nottinghamshire ICB’s Personalised Care Programme is a success!
This two-year programme aimed to reduce surgery cancellations and improve patient outcomes.
Here’s what we achieved:
- Improved patient health and well-being: Patients received vital support, including mental health services and financial assistance through grants.
- Reduced cancellations: Our Link Workers helped patients overcome barriers to surgery, leading to more procedures happening on schedule.
- Faster recovery: Patients felt they could return to work and daily life sooner after surgery.
- Motivated staff: The programme created a positive atmosphere for healthcare professionals.
Key learnings:
- Personalised care is essential: It takes effort and cultural change within the NHS, but it’s worth it!
- Planning is key: Setting up a new service requires resources and clear planning.
- Communication matters: Strong communication across departments and with patients is crucial.
- Experience and support are vital: Having experienced staff and volunteers made a big difference.
- Champions for change: Dedicated individuals who support the programme are essential.
- Face-to-face interaction works: When possible, in-person contact with patients led to better results.
We’re proud of this programme’s success and its positive impact on our community!
