Telephone Volunteer Resource Bank

A range of information and links to support you in your volunteering role.

Self Help UK hosts the Nottinghamshire Macmillan Beyond Diagnosis service: for an overview please click on the following links:

To support you in your role as a Telephone Volunteer, please access the resources below:

Telephone Volunteering and Data Protection

As a Telephone Volunteer, you have a duty to protect all personal information you hold which relates to your clients.

Top Tips for doing this are to:

Find a quiet and private place in your home where you can talk to clients without being overheard
Keep written notes about clients to a minimum
Complete an electronic version of your Volunteer Log and email this to your Coordinator.
If you need to make a written note of client information, keep this safe and secure and dispose of safely as soon as possible
Discuss client details only with members of the Beyond Diagnosis Team
If you are in any doubt about how to protect client information, please contact your Beyond Diagnosis Coordinator.