Self Help UK

Telephone Volunteer Resource Bank

A range of information and links to support you in your volunteering role.

Self Help UK hosts the Nottinghamshire Macmillan Beyond Diagnosis service: for an overview please click on the following links:

About Self Help UK

Macmillan Beyond Diagnosis Service

To support you in your role as a Telephone Volunteer, please access the resources below:

Telephone Volunteering and Data Protection

As a Telephone Volunteer, you have a duty to protect all personal information you hold which relates to your clients.

Top Tips for doing this are to:

  • Find a quiet and private place in your home where you can talk to clients without being overheard
  • Keep written notes about clients  to  a minimum
  • Complete  an electronic version of your Volunteer Log and email this to your Coordinator.
  • If you need to make a written note of client information, keep this safe and secure and dispose of safely as soon as possible
  • Discuss client details only with members of the Beyond Diagnosis Team
  • If you are in any doubt about how to protect client information, please contact your Beyond Diagnosis Coordinator.